Opening a Simmetrix ticket - Revision history

Skinnerr at 21:42, 1 December 2016

2016-12-01T21:42:53Z

2016-12-01T21:42:42Z

2016-12-01T21:42:02Z

2012-10-29T02:05:21Z

2012-10-29T01:58:47Z

2012-10-29T01:58:09Z

2012-10-29T01:57:59Z

2012-10-29T01:57:45Z

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 If this is not followed, you will get an email from Simmetrix saying "Delimiter not found".
-Simmodeler:
+SimModeler:
 Finally, for issues generated in SimModeler, you need to save the model with each meshing case, and then send each *.smd and *_nat.x_t, indicating which ones work and which do not. They will be able to reproduce the issue internally.

← Older revision		Revision as of 21:42, 1 December 2016
Line 20:		Line 20:

	If this is not followed, you will get an email from Simmetrix saying "Delimiter not found".		If this is not followed, you will get an email from Simmetrix saying "Delimiter not found".
		+
		+	Simmodeler:

	Finally, for issues generated in SimModeler, you need to save the model with each meshing case, and then send each .smd and _nat.x_t, indicating which ones work and which do not. They will be able to reproduce the issue internally.		Finally, for issues generated in SimModeler, you need to save the model with each meshing case, and then send each .smd and _nat.x_t, indicating which ones work and which do not. They will be able to reproduce the issue internally.

← Older revision		Revision as of 21:42, 1 December 2016
Line 20:		Line 20:

	If this is not followed, you will get an email from Simmetrix saying "Delimiter not found".		If this is not followed, you will get an email from Simmetrix saying "Delimiter not found".
		+
		+	Finally, for issues generated in SimModeler, you need to save the model with each meshing case, and then send each .smd and _nat.x_t, indicating which ones work and which do not. They will be able to reproduce the issue internally.

@@ Line 1: / Line 1: @@
-To open a ticket with simmetrix use the following support form.
+To open a ticket with simmetrix, use the following support form.
   ====Simmetrix Support Form====
@@ Line 7: / Line 7: @@
   Simmetrix Product: MeshSim
   Product Version: 7.2 (edit this to whichever version you are using)
-  Type [Question,Bug,Feature Request]: Bug
+  Type [Question,Bug,Feature Request]: Question/Bug/Feature request
   Priority [High,Medium,Low]: High/Medium/Low
   Summary: (e.g. BL gets destroyed in initial meshing at some places.)
@@ Line 13: / Line 13: @@
   Description:
-  Put a brief description of the bug or question you have for Simmetrix.
+  Here, put a brief description of the bug or question you have for Simmetrix.
-You can put the Summary above as the subject in your email. The email should be sent to support@simmetrix.com. Remember, for the email to get registered as a support ticket, the delimiter ( ====Simmetrix Support Form====) has to be before all the content of the email and has to be exactly ====Simmetrix Support Form====
+You can put the Summary above as the subject in your email. The email should be sent to "support@simmetrix.com'. Remember, for the email to get registered as a support ticket, the delimiter ( ====Simmetrix Support Form====) has to be before all the content of the email and has to be exactly

← Older revision		Revision as of 01:58, 29 October 2012
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−	You can put the Summary above as the subject in your email. The email should be sent to support@simmetrix.com. Remember, for the email to get registered as a support ticket, the delimiter ( ====Simmetrix Support Form====) has to be before all the content of the email.	+	You can put the Summary above as the subject in your email. The email should be sent to support@simmetrix.com. Remember, for the email to get registered as a support ticket, the delimiter ( ====Simmetrix Support Form====) has to be before all the content of the email and has to be exactly ====Simmetrix Support Form====

@@ Line 2: / Line 2: @@
   ====Simmetrix Support Form====
   Customer ID: jan001
   Platform: linux