Difference between revisions of "Opening a Simmetrix ticket"
From PHASTA Wiki
| Line 16: | Line 16: | ||
| − | You can put the Summary above as the subject in your email. The email should be sent to support@simmetrix.com. Remember, for the email to get registered as a support ticket, the delimiter ( ====Simmetrix Support Form====) has to be before all the content of the email | + | You can put the Summary above as the subject in your email. The email should be sent to support@simmetrix.com. Remember, for the email to get registered as a support ticket, the delimiter ( ====Simmetrix Support Form====) has to be before all the content of the email and has to be exactly ====Simmetrix Support Form==== |
Revision as of 18:58, 28 October 2012
To open a ticket with simmetrix use the following support form.
====Simmetrix Support Form==== Customer ID: jan001 Platform: linux Simmetrix Product: MeshSim Product Version: 7.2 (edit this to whichever version you are using) Type [Question,Bug,Feature Request]: Bug Priority [High,Medium,Low]: High/Medium/Low Summary: (e.g. BL gets destroyed in initial meshing at some places.) Description: Put a brief description of the bug or question you have for Simmetrix.
You can put the Summary above as the subject in your email. The email should be sent to support@simmetrix.com. Remember, for the email to get registered as a support ticket, the delimiter ( ====Simmetrix Support Form====) has to be before all the content of the email and has to be exactly ====Simmetrix Support Form====
