Difference between revisions of "Opening a Simmetrix ticket"
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If this is not followed, you will get an email from Simmetrix saying "Delimiter not found". | If this is not followed, you will get an email from Simmetrix saying "Delimiter not found". | ||
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| + | Finally, for issues generated in SimModeler, you need to save the model with each meshing case, and then send each *.smd and *_nat.x_t, indicating which ones work and which do not. They will be able to reproduce the issue internally. | ||
Revision as of 14:42, 1 December 2016
To open a ticket with simmetrix, use the following support form.
====Simmetrix Support Form==== Customer ID: jan001 Platform: linux Simmetrix Product: MeshSim Product Version: 7.2 (edit this to whichever version you are using) Type [Question,Bug,Feature Request]: Question/Bug/Feature request Priority [High,Medium,Low]: High/Medium/Low Summary: (e.g. BL gets destroyed in initial meshing at some places.) Description: Here, put a brief description of the bug or question you have for Simmetrix.
You can put the Summary above as the subject in your email. The email should be sent to "support@simmetrix.com'. Remember, for the email to get registered as a support ticket, the delimiter ( ====Simmetrix Support Form====) has to be before all the content of the email and has to be exactly
====Simmetrix Support Form====
If this is not followed, you will get an email from Simmetrix saying "Delimiter not found".
Finally, for issues generated in SimModeler, you need to save the model with each meshing case, and then send each *.smd and *_nat.x_t, indicating which ones work and which do not. They will be able to reproduce the issue internally.
