Difference between revisions of "Opening a Simmetrix ticket"
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| − | To open a ticket with simmetrix use the following support form. | + | To open a ticket with simmetrix, use the following support form. |
====Simmetrix Support Form==== | ====Simmetrix Support Form==== | ||
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Customer ID: jan001 | Customer ID: jan001 | ||
Platform: linux | Platform: linux | ||
Simmetrix Product: MeshSim | Simmetrix Product: MeshSim | ||
Product Version: 7.2 (edit this to whichever version you are using) | Product Version: 7.2 (edit this to whichever version you are using) | ||
| − | Type [Question,Bug,Feature Request]: Bug | + | Type [Question,Bug,Feature Request]: Question/Bug/Feature request |
Priority [High,Medium,Low]: High/Medium/Low | Priority [High,Medium,Low]: High/Medium/Low | ||
Summary: (e.g. BL gets destroyed in initial meshing at some places.) | Summary: (e.g. BL gets destroyed in initial meshing at some places.) | ||
| Line 12: | Line 13: | ||
Description: | Description: | ||
| − | + | Here, put a brief description of the bug or question you have for Simmetrix. | |
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| + | |||
| + | You can put the Summary above as the subject in your email. The email should be sent to "support@simmetrix.com'. Remember, for the email to get registered as a support ticket, the delimiter ( ====Simmetrix Support Form====) has to be before all the content of the email and has to be exactly | ||
| + | ====Simmetrix Support Form==== | ||
| + | |||
| + | If this is not followed, you will get an email from Simmetrix saying "Delimiter not found". | ||
| + | SimModeler: | ||
| − | + | Finally, for issues generated in SimModeler, you need to save the model with each meshing case, and then send each *.smd and *_nat.x_t, indicating which ones work and which do not. They will be able to reproduce the issue internally. | |
Latest revision as of 14:42, 1 December 2016
To open a ticket with simmetrix, use the following support form.
====Simmetrix Support Form==== Customer ID: jan001 Platform: linux Simmetrix Product: MeshSim Product Version: 7.2 (edit this to whichever version you are using) Type [Question,Bug,Feature Request]: Question/Bug/Feature request Priority [High,Medium,Low]: High/Medium/Low Summary: (e.g. BL gets destroyed in initial meshing at some places.) Description: Here, put a brief description of the bug or question you have for Simmetrix.
You can put the Summary above as the subject in your email. The email should be sent to "support@simmetrix.com'. Remember, for the email to get registered as a support ticket, the delimiter ( ====Simmetrix Support Form====) has to be before all the content of the email and has to be exactly
====Simmetrix Support Form====
If this is not followed, you will get an email from Simmetrix saying "Delimiter not found".
SimModeler:
Finally, for issues generated in SimModeler, you need to save the model with each meshing case, and then send each *.smd and *_nat.x_t, indicating which ones work and which do not. They will be able to reproduce the issue internally.
