Opening a Simmetrix ticket

To open a ticket with simmetrix, use the following support form.

====Simmetrix Support Form====

Customer ID: jan001
Platform: linux
Simmetrix Product: MeshSim
Product Version: 7.2 (edit this to whichever version you are using)
Type [Question,Bug,Feature Request]: Question/Bug/Feature request
Priority [High,Medium,Low]: High/Medium/Low
Summary: (e.g. BL gets destroyed in initial meshing at some places.)

Description:

Here, put a brief description of the bug or question you have for Simmetrix.

You can put the Summary above as the subject in your email. The email should be sent to "support@simmetrix.com'. Remember, for the email to get registered as a support ticket, the delimiter ( ====Simmetrix Support Form====) has to be before all the content of the email and has to be exactly

====Simmetrix Support Form==== 

If this is not followed, you will get an email from Simmetrix saying "Delimiter not found".

SimModeler:

Finally, for issues generated in SimModeler, you need to save the model with each meshing case, and then send each *.smd and *_nat.x_t, indicating which ones work and which do not. They will be able to reproduce the issue internally.